Terms and conditions

Registration
Register a month before class date.  Class starts promptly at scheduled times. Anyone late for more than 15 minutes will be asked to re-schedule. Registration closes when classes are full. There is no online registration.

Books
Each student will be given study material from AHA.

Pricing
Products and course registration fees are listed under the course details. Prices are subject to change without notice. Errors and omissions are expected. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Product Return and Refund Policy
In the case of defective or damaged items, inform us within ten (10) days of customer receipt and we will arrange for a return and exchange of those items. All products must be repackaged in their original packing for return shipment.

Course Cancellation Policy
All registrations are final. We do not issue refunds.
If you cancel or do not attend the class you have registered for, you will forfeit your entire course fee. 

Course Reschedule Policy
All registrations are final. No refunds will be issued.
You may reschedule your course by calling or emailing us at least 5 business days prior to your scheduled course date. There is no fee for rescheduling a course prior to 5 days from the start date.
If you reschedule your course fewer than 5 business days prior to the course start date, you will be charged Rs 500 per reschedule.
Course must be rescheduled and attended within 30 days from the original start date.
Up to two reschedule requests will be honored per course.
Please email us if you need to re-schedule

Course Late Arrival
If you are more than 15 minutes late, you will be not be admitted into class and you must reschedule (reschedule fee applies).

Complaints
Complaints about products or services that are not related to an American Heart Association course can be submitted by phone, fax, e-mail or letter. 

Complaints about issues concerning American Heart Association courses, instructors, and instructor candidates, Regional Faculty, Training Center Faculty or Training Center Coordinator may be submitted to the Training Center in writing and must contain the following information:

The name and address of the person making the complaint. Complainants may not remain anonymous.

  • The name and address of the person and/or organization against which the complaint is made. 
  • A detailed written description of the dispute, complaint, or problem (who, what, when, where, and why). 
  • Reference to the appropriate rule, standard, and/or guidelines related to the matter if known. 
  • Copies of all related correspondence, records and other documentation. 

Complaints will be responded to within ten (10) days.

Certification
American Heart Association (AHA) Certificates are provided upon course completion for ACLS, BLS.

A proof of current AHA BLS card must be presented on the day of the following provider courses: ACLS.

Reissue of Course Completion Cards

A fee of Rs 1000 is charged for reissue of cards due to loss or damage of cards. The candidate will have to provide a proof of attendance of the course if the course was conducted at any other site other than Columbia Asia Hospitals.

 

© 2016 Columbia Asia

Google+