Customer Care Assistants/Supervisor
Posted on 2013-05-13 16:15
Opening: Columbia Asia Hospital - Whitefield
Main Job Tasks: Provides general information to customers on services offered by the hospital. Directs the customer, patients, relatives and vendors to the appropriate departments or staff. Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Takes responsibility and guides/assists Customer Care Assistants in execution of assigned tasks. Is responsible for outpatients ; • Registers patients, Screens patients and assigns to the appropriate consultants. • Accompanies/directs patients to various departments/nursing stations. • Ensures that bills are paid and medicines are collected. Is responsible for Inpatients ; • Admissions from OPD & ER / Emergency Admissions. • Getting the consent form signed by the inpatient relatives. • Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, café, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. • Provides information on top up deposits to customers and follows up and ensures that deposits are collected. • Explains the admission and discharge process to the patients/relatives. • Maintains a Patient forward Appointment/Room Reservation System. • At Health camps and clinics ensures active participation of team members and self. • Assists in conducting/ organizing CME’s wherever required. • Ensures that the NABH standardization process is in place as per the deadline
Experience: 2-8 years
Graduate, min. 2 years experience for Customer Care Asst & 5 years experience for Supervisor in service industry.