Quality

Since inception in July 2005, Columbia Asia has been committed to providing the highest levels of quality healthcare in a clean and caring environment.

We view quality as an indispensable part of service delivery and aim to serve our patients in an optimal manner. We recognize the need to address the mental and physical challenges faced by patients in the hospital, in a compassionate and caring manner

Our Quality structure consists of the following elements:

Compliance with

  • Statutory requirements
  • Columbia Asia Policies and Procedures
  • Accreditation requirements
    - National Accreditation Board for Hospitals and Healthcare Providers (NABH)
    - National Accreditation Board for Laboratories (NABL)

Monitoring of hospital operations using

  • Quality Indicators
  • Incident Reporting
  • Patient Feedback
  • Audits of both clinical and non-clinical aspects
  • Committees to run essential hospital functions
  • Mock Drills to respond to emergency situations

Continuous Improvement of

  • Infrastructure in patient care as well as other areas of the hospital
  • Processes to streamline and improve efficiencies in all aspects of operations
  • Human Resources by training in core technical aspects, recent advances in patient care as well as soft skills

Safety Program

  • Patient and staff safety
  • Radiation safety
  • Infection control
  • Incident Reporting
  • Laboratory Safety
  • Environmental safety
  • Emergency Response Codes
  • Management of Hazardous Materials
  • Safety Audits

 

 

© 2016 Columbia Asia

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